How to Request Copies of Medical Records

Note: The Medical Records offices will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19.

Medical records include but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at the facility.

Requests for copies of medical records can be made online via Partners Patient Gateway or sent via mail or fax to Partners Release of Information Unit.

If you have questions regarding a specific release, please contact our call center at 617-726-2361.

Steps to Request Your Patient Medical Record


You can use Partners Patient Gateway, a secure online portal for your health information. Your health information is available to view, download, transmit and print via the Partners HealthCare patient portal, Partners Patient Gateway. (You may also renew your prescriptions, schedule an appointment and pay your bill in Partners Patient Gateway.)

Once logged in, click on "Messaging" at the top bar and then click "Request Records."

If you are not enrolled in Partners Patient Gateway, simply go to Partners Patient Gateway and click on “Enroll Now”. Respond to the questions and click “Next” to complete the enrollment process.



1. Download the authorization form for the facility from which you are requesting records. If you received care at multiple facilities within the Partners HealthCare system and would like your entire medical record, please use the Partners HealthCare authorization form.

Download the authorization form.

2. Complete the authorization form.

Please complete the following required fields properly to process the request:

  • Patient’s full name (include maiden name, if applicable)
  • Address and telephone number
  • Email address
  • Date of Birth
  • Medical Record Number, if available
  • Date of Service
  • Provider Name or Facility or clinic name requesting records from
  • Choose method of receipt by clearly indicating the mailing address, fax number, email address or select Patient Gateway, if available, to send the records to.

3. Sign and date the completed authorization form.

4. With all required information included, please fax or mail your request to:

Release of Information

Fax: 617-726-3661

Mailing Address:
Partners Release of Information Unit
121 Inner Belt, Room 240
Somerville, MA 02143-4453

Do NOT e-mail this request. We cannot guarantee security of all Personally Identifiable Information included in the form if submitted via e-mail.

Note: In-person pick-up is not available at this time. The Medical Records offices will be closed to patient walk-in services effective Thursday March 19, 2020.

Additional authorization may also be required for the release of specifically protected or privileged information. Certain information can take up to 30 days for processing.

For Release of Information questions, please call Customer Service at 617-726-2361.

For Audit-related questions, please call 857-282-8730 or fax 617-726-3025.

Patients who are Minors

If the patient is a minor or unable to provide consent, the signature of a parent, guardian, or other legal representative is required along with documentation indicating legal authority, if needed.


Fees may be associated with certain types of requests. If applicable, fees are based on state and federal guidelines.

Radiology Films and CDs

The Medical Records Department cannot provide radiology films or CDs. For radiology films or CDs, please contact the Radiology Department or facility from which you received services or care.

Copies of Hospital Bills

The Medical Records Department cannot provide copies of hospital bills. For hospital bills, learn more about your bill by visiting our billing section or contact the Billing Customer Service line at 617-726-3884.

Birth/Death Certificates

The Medical Records Department is unable to provide birth or death certificates. Please contact the appropriate city/town hall to obtain a copy.

To request copies of medical records of a deceased patient, the request must be accompanied by authorization from the Executor, Executrix, Administrator of the Estate or Personal Representative, along with documentation indicating legal authority.

Partners Privacy Notice

We are required to maintain a complete record of your medical history, current condition, treatment plan, and all diagnosis and treatment given, including the results of all tests, procedures, and therapies. Whether this information is stored in writing, on a computer, or other means, we will keep this information in a safe and secure way that protects your privacy and confidentiality.

View our full patient confidentiality and privacy health care notice.

Request for Amendment in Medical Record

Please complete the following form to make a request to amend your medical record. For more information about requesting an amendment to a medical record, please review to these instructions.

Request for Amendment in Medical Record (Form)

Once complete, the form can be sent to:

HIM Chart Correction Unit
Partners Healthcare
399 Revolution Drive, Suite 970
Somerville, MA 02145