Thank you for your interest in Partners HealthCare.

Before contacting us, please take a look at the following FAQs to for answers to the most frequently asked questions and to ensure that you direct your inquiry to the right place.

If the FAQs below do not answer your questions, please use the Contact Us form.

I am looking to access my medical records through Partners Patient Gateway. How do I enroll? How can I contact the Partners Patient Gateway team if I am having technical difficulties/need technical support?

Partners Patient Gateway is a convenient, efficient, and secure way to manage your health and communicate with your health care provider. If you are a new user to Partners Patient Gateway (18 years and older), visit and click "Enroll now" to begin the enrollment process. If you want to enroll a child or teenager in Partners Patient Gateway, please contact your practice.

To read frequently asked questions or to contact support, please visit the Partners Patient Gateway Support page. To contact technical support, please fill out the Partners Patient Gateway form.

I have a question about my patient bill or need financial assistance. Who can I contact for help?

Please find more information in our billing and financial assistance section.

Visit the "How to pay your Bill” page to learn about bill pay options.

Visit our “Contact the Partners Patient Billing Solutions Team” page to find information about how to contact that team.

How can I report a possible incident related to patient health information privacy?

You may wish to contact the Partners Compliance Office if you suspect a privacy incident. There is no retaliation for reporting. For anonymous concerns, contact Partners Compliance HelpLine at 1-800-856-1983 or visit

If you are suspect a privacy incident related to a technical issue from your electronic medical record (Partners Patient Gateway), you may also wish to contact the Patient Gateway team by filling out the Partners Patient Gateway form.

How can I report feedback on the Partners Shuttle Bus Service?

You can reach the Partners Transportation Department at 617-726-2250 or email . You can also view more information, including a live shuttle map.

I am a Partners employee or contractor. How can I get help with a computer problem or a problem with accessing my Partners e-mail account?

If you are connected to the Partners network, please go to the IS Service Desk Intranet page or call 617-726-5085. Computer and email related problems cannot be addressed by sending an email through this website, so please contact the IS Service Desk directly.

I am a Partners employee and have questions about benefits, such as retirement, Flex Spending accounts, and other insurance questions. Where can I get more information?

If you are a Partners employee, please visit the Ask MyHR employee portal. If you are not connected to the Partners network, you will need to go through two-facto authentication to access the portal.

If you have additional questions, please call the HR Support Center at 833-275-6947 or send an email to

I am a former Partners employee and require a copy of my W2 form. Where can I get this information?

If you are a former employee of Partners HealthCare and wish to receive a copy of your W2 form, please contact the Payroll office at 617-726-2148.

What is the main Partners HealthCare corporate office address and phone number?

Partners HealthCare Corporate Headquarters:

Prudential Center
800 Boylston Street, 11th Floor
Boston, MA 02199

How do I apply for a job at Partners HealthCare?

Information on careers at Partners HealthCare system including current job openings can be found in the Careers section of our website.

For questions about the application process, please see the Careers FAQs.

Due to the volume of applications received, it may not be possible to respond to inquiries regarding the status of your application.

Please note that repeated submissions for the same position would replace previously submitted applications for that position.

I am a vendor/supplier and have questions about invoices and payments. How can I contact the Purchasing Department?

Please contact our Client Services at 617-726-2142 for Purchasing and Accounts Payable inquiries, Monday-Wednesday and Friday 8:30-4:30, Thursday 8:30-3:30.

How can I become a vendor/supplier with Partners HealthCare?

Please contact our Supply Chain Management Client Services group at 617-726-2142.

How can I reach an employee of Partners HealthCare?

Our current policy is that we do not provide email addresses, phone numbers or physical addresses over the internet. Please contact each respective institution for this information.

Where can I find the address, phone number or other contact information for one of your hospitals?

Please reference our Hospitals and Affiliates information to find contact information for each of our member institutions.