Registering at the Patient Service Center

The Patient Service Center (PSC) is the centralized outpatient registration and outpatient insurance referral department within Partners HealthCare.

The PSC:

  • Creates new patient registrations
  • Updates existing patient registrations
  • Resolves insurance/demographic errors
  • Obtains insurance referrals

Before your initial health care visit with a Partners provider, you will need to confirm information about yourself to help with the scheduling and billing process.

Please be prepared to answer the following:

  • Name
  • Date of Birth
  • Address
  • Primary care provider contact information
  • Insurance plan and member number
  • Race/ethnicity (Optional)
  • Sexual orientation (Optional)
  • Gender identity/expression (Optional)
  • Whether you want to opt into paperless patient billing

The optional items are questions we ask of all our patients to support efforts to provide better affirming care for everyone.

You can contact the PSC at the following toll-free telephone numbers to complete your registration:

  • Massachusetts General Hospital

  • Brigham and Women's Hospital

  • Brigham and Women’s Faulkner Hospital

  • Newton-Wellesley Hospital
  • 855-890-9241
  • North Shore Medical Center

  • North Shore Physicians Group

  • Spaulding Rehabilitation Hospital