When will I receive a bill?

Patients are billed as soon as possible after their visit or hospital stay. Bill cycles are every 30 days. Bills are not sent until all insurance claims have been processed for that visit. Patients without insurance receive bills directly. Once a bill is received, patients are given 25 days to pay their bills in full. The due date will be noted on your bill. Partners HealthCare can arrange flexible payment options (payment plans) upon request.

In addition, if you have medical bills for which you cannot pay, please visit our Financial Assistance page to learn more about options available to you.

What is reflected in my billing statement?

Partners HealthCare will provide you with one bill for your services.

Services provided by private practices affiliated with Partners HealthCare will be sent to you in a separate bill from those practices.

Partners bills include a list of all hospitals and physician practices billed included in Partners bill.

Your bill may contain both hospital and professional charges. Those could include services such as the following: medical equipment, technology, medical supplies, lab tests, radiology, hospital rooms as well as time the caregiver spends during the visit treating you, reading test results, and coordinating care.

If you are not sure how your health insurance plan will process claims for your doctor’s site, contact Patient Billing Solutions to ask what you’ll pay out of pocket.